Programme Assistant - WFP - Yemen

VACANCY ANNOUNCEMENT N° :16-0022240

Programme Assistant (Call Center Operator, M&E and Reports), Sana'a, Yemen

Organization: WFP - World Food Programme

Country: Yemen

City: Sana'a

Closing date: Thursday, 8 September 2016

Duties and Responsibilities:

Perform basic analyses and compile reports to support information consistency and smooth

implementation of programmes/projects. Perform specialized and/or standardized policy and

programme-related processes and activities to support the effective delivery of assistance

packages.

Key tasks and responsibilities:

Under the overall supervision of the Head of Programme and direct supervision of a Programme

Officer, the Programme Call Center Operator will be responsible for the following duties:

Remote Beneficiary Contact Monitoring:

 Conduct daily interviews through phone calls with a defined number of WFP beneficiaries using a pre-defined questionnaire;

 Insert the data collected into the call center database;

 Validate the collected data on a daily basis;

 Aggregate the data on weekly and monthly basis and submit to M&E Assistant for analysis;

 Prepare daily, weekly and monthly performance report.

Beneficiary Feedback Mechanism:

 Receive feedback/complaints calls and emails and insert necessary information into the BFM database;

 Validate the collected data on daily basis;

 Filter the feedback/complaints received on daily basis and categorize them by subject;

 Prepare daily report on feedback/complaints received and disseminate to relevant staff as agreed upon with the M&E Officer;

 Prepare weekly reports on the feedback received and the actions taken in response to them and the status of the actions taken;

 When required, the BFM operator will give feedback either through phone or email to the complainers about the actions taken by the WFP in response to their complaints;

 Prepare monthly statistical reports on the performance of the beneficiary feedback mechanism and the response rate to received feedback/complaints

Minimum Standard Academic Qualifications & Experience:

Education:

 Completion of secondary school education coupled with a post-secondary certificate in the related functional area;

 Good level of MS word and Excel, and ability to work as database end user;

 Good typing speed

Work Experience:

 At least two (2) years of experience as enumerator in field assessments and surveys (experience with WFP field work, an asset)

Language:

Arabic native speaker wih good English speaking and writing skills

IN ORDER TO APPLY:

Applications must be submitted online

Application procedures:

Go to: http://i-recruitment.wfp.org/vacancies/16-0022240

Step 1: Create your online CV

Step 2: Click on “Description” to read the position requirements and “Apply” to submit your application

NOTE: You must complete Step 2 in order for your application to be considered for this vacancy.

Only selected candidates will be contacted