Programme Assistant - WFP - Yemen

VACANCY ANNOUNCEMENT N° :16-0022240

Programme Assistant (Call Center Operator, M&E and Reports), Sana'a, Yemen

Organization: WFP - World Food Programme

Country: Yemen

City: Sana'a

Closing date: Thursday, 8 September 2016

Duties and Responsibilities:

Perform basic analyses and compile reports to support information consistency and smooth

implementation of programmes/projects. Perform specialized and/or standardized policy and

programme-related processes and activities to support the effective delivery of assistance

packages.

Key tasks and responsibilities:

Under the overall supervision of the Head of Programme and direct supervision of a Programme

Officer, the Programme Call Center Operator will be responsible for the following duties:

Remote Beneficiary Contact Monitoring:

 Conduct daily interviews through phone calls with a defined number of WFP beneficiaries using a pre-defined questionnaire;

 Insert the data collected into the call center database;

 Validate the collected data on a daily basis;

 Aggregate the data on weekly and monthly basis and submit to M&E Assistant for analysis;

 Prepare daily, weekly and monthly performance report.

Beneficiary Feedback Mechanism:

 Receive feedback/complaints calls and emails and insert necessary information into the BFM database;

 Validate the collected data on daily basis;

 Filter the feedback/complaints received on daily basis and categorize them by subject;

 Prepare daily report on feedback/complaints received and disseminate to relevant staff as agreed upon with the M&E Officer;

 Prepare weekly reports on the feedback received and the actions taken in response to them and the status of the actions taken;

 When required, the BFM operator will give feedback either through phone or email to the complainers about the actions taken by the WFP in response to their complaints;

 Prepare monthly statistical reports on the performance of the beneficiary feedback mechanism and the response rate to received feedback/complaints

Minimum Standard Academic Qualifications & Experience:

Education:

 Completion of secondary school education coupled with a post-secondary certificate in the related functional area;

 Good level of MS word and Excel, and ability to work as database end user;

 Good typing speed

Work Experience:

 At least two (2) years of experience as enumerator in field assessments and surveys (experience with WFP field work, an asset)

Language:

Arabic native speaker wih good English speaking and writing skills

IN ORDER TO APPLY:

Applications must be submitted online

Application procedures:

Go to: http://i-recruitment.wfp.org/vacancies/16-0022240

Step 1: Create your online CV

Step 2: Click on “Description” to read the position requirements and “Apply” to submit your application

NOTE: You must complete Step 2 in order for your application to be considered for this vacancy.

Only selected candidates will be contacted

Project Manager E-Waste/Medical Waste Management Project

TOR Project Manager

Protect human health and the environment from unintentional releases of POPs originating ‎from incineration and open burning of health care- and electronic waste Project

Project ‎Background

The project objective is to prevent and reduce health and environmental risks related to POPs and ‎harmful chemicals through their release reduction achieved by provision of an integrated ‎institutional and regulatory framework covering environmentally sound Health Care Waste and E-‎waste management. The project will reduce emissions of UPOPs as well as other hazardous releases ‎‎(e.g. mercury, lead, etc.) resulting from the unsound management, disposal and recycling of a) ‎Health-Care Waste (HCW), in particular due to substandard incineration practice and open burning ‎of HCW; and, b) Electronic Waste, in particular due to the practice of unsound collection and ‎recycling activities and open burning of electronic waste. The project will achieve this by i) ‎determining the baseline for releases of UPOPs and other hazardous substances (e.g. mercury, lead) ‎resulting from unsound HCW and E-waste practices; ii) conducting facility assessments; iii) building ‎capacity among key stakeholders; iv) implementing BEP at selected model hospitals, health-care ‎facilities (HCFs) and a central treatment facility (CTF); v) introducing BAT and BEP to formal and ‎informal E-waste processors; vi) preparing health care facilities for the use/maintenance of non-‎mercury devices followed by introduction of mercury-free devices; vii) evaluating  facilities  to  ‎ensure  that  they  have  successfully  implemented  BEP;  viii)  installing  and evaluating BAT ‎technology(ies) at one Central Treatment Facility based on a defined evaluation criteria; and, xi) ‎enhancing national HCWM training opportunities to reach out to additional hospitals/HCFs.‎

Duties and responsibilities: ‎

Under the full supervision of the Implementing Partner and oversight of UNDP, the Project Manager ‎will be responsible for operational project management in accordance with the project ‎document and the UNDP guidelines and procedures for nationally executed projects, including:‎

•    General coordination, management and supervision of day to day project ‎implementation;‎

• Managing procurement to ensure timely involvement of local and international experts, ‎organisation of training and public outreach, purchase of required equipment etc. in accordance ‎with UNDP rules and procedures;‎

• Preparing final ToR for all work activities with the respective work group leaders; all senior ‎staff assignment and consulting agreements, both national and international, and to execute work ‎agreements and contracts for all national project professional and administrative personnel;‎

•    Supervising and coordinating the contracts of the experts working for the ‎project;‎

•    Consult with the project advisors, individually or as a group on technical ‎matters;‎

•    Convene the Project Board meetings and consultation and results dissemination ‎workshops

•    Monitor all expenditures and ensure that the project proceeds in compliance with UNDP, GEF, ‎GoE

budget and accounting guidelines;‎

• Submission of annual Project Implementation Reviews and other required progress reports ‎‎(such QPRs)  to  the  Project  Board,  Implementing  Partner  and  the  UNDP  in  accordance  ‎with  the section “Monitoring and Evaluation” of the project document;‎

• Ensuring  effective  dissemination  of  and  access  to  information  on  project  activities  and  ‎results, (including a regularly updated project website);‎

 

• As applicable, communicating with project’s international partners and attracting additional ‎financing

in order to fulfil the project objectives; and

• Ensuring otherwise successful completion of the project in accordance with the stated ‎outcomes and performance indicators summarized in the project’s logframe matrix and within ‎the planned schedule and budget.‎

Expected Qualifications:‎

• Advanced university degree in chemical engineering, chemistry, economics, environment or ‎related discipline

• At least 10 years of professional experience in the area of chemicals management and in ‎particular hazardous waste management.‎

• Broad  technical  and  management  experience  in  executing  waste  management  strategies  ‎and mobilizing collaborative efforts that involve hazardous waste stakeholders;‎

• Experience in managing projects of similar complexity and nature, including demonstrated ‎capacity to actively explore new, innovative  implementation and financing mechanisms to ‎achieve the project objective;‎

• Demonstrated experience and success in the engagement of and working with the private sector ‎and

NGOs, creating partnerships and leveraging financing for activities of common interest;‎

• Good analytical and problem solving skills and the related ability to adaptive management ‎with prompt action on the conclusion and recommendations coming out from the project’s ‎regular monitoring and self-assessment activities as well as from periodical external evaluations;‎

• Ability and demonstrated success to work in a multi-disciplinary teams of engineers, ‎economics, scientists, technicians, and educators or communications specialists, to effectively ‎organize and lead it and to motivate its members and other project counterparts to effectively ‎work  towards the project’s objective and expected outcomes;.‎

• Good communication skills and competence in handling project’s external relations at all levels; ‎and

• Fluency in English and Arabic languages

• Familiarity and prior experience with UNDP and GEF requirements and procedures are ‎considered as an asset

Please forward the above to the following specifying the title of the post:‎

Ms. Heba Helmy

Heba.helmy@undp.org

Vacancy Notice issued on: November 4, 2015‎

Deadline for application is: November 11, 2015‎

Communication Officer

Description of Duties:

Under the direct supervision of Head of UN Coordination the UN Volunteer will undertake the following tasks:

1.  Supports  advocacy  and  outreach  for  UN  system-wide  development  work,  focusing  on achievement of the following results:

·       Provides support to the UN Communication’s Group towards the planning and design of

a UN system-wide internal and external communication strategy.

·       Promotion  and  maintenance  of  public  information  campaigns  on  UNCT  activities  as coordinated by the UN Communication’s Group.

·       Promotion and dissemination of UN System advocacy materials.

·       Maintenance of increased coverage and understanding of UNCT’s work through regular media contacts and provision of newsworthy information to the general public and, where possible, donors in collaboration with the UNCG.

·       Support forging a joint UN image through publicizing inter-agency advocacy efforts and support to implementation of joint UN campaigns such as UN recognized International Days.

·       Effective responses to inquiries for public information materials.

2. Coordinate the development of published materials on UN system-wide development work, in collaboration with agency focal points, focusing on achievement of the following results:

·       Develop and implement UN System branding guidelines and assure those are streamlined throughout UN System communication products.

·       Identify success stories and drafting of substantive articles contributing to debates on key

issues.

·       Support with the drafting of speeches and talking points for the RC on inter-agency initiatives.

·       Coordinate  UNCT  publication  activities,  such  as  content  management,  norms  for publishing, design, etc.,

·       Contact  printers  and  other  suppliers  to  ensure  production  and  ensure  publications

dissemination.

·       Review translations from English to Arabic to ensure the highest quality assurance.

3. Support the design and maintenance of the UN website, intranet, and social media, as well as UN  System  web-based  knowledge  management,  focusing  on  achievement  of  the  following results:

·       Coordinate the design and maintenance of the UNCT website and intranet based on

UNCT requirements.

·       Prepare the content for the UN System website and intranet to ensure consistency of messaging and materials.

4. Facilitates knowledge building and management, focusing on achievement of the following results:

·       Identification and synthesis of inter-agency communication best practices and lessons learned directly linked to UNCT goals and activities.

·       Sound  contributions  to  knowledge  networks  and  communities  of  practice,  including corporate communications repositories.

Furthermore, UN Volunteers are encouraged to:

·      Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark IVD);

·      Be acquainted with and build on traditional and/or local forms of volunteerism in the host country;

·      Reflect on the type and quality of voluntary action that they are undertaking, including participation in ongoing reflection activities;

·      Contribute    articles/write-ups    on    field    experiences    and    submit    them    for    UNV

publications/websites, newsletters, press releases, etc.;

·      Assist with the UNV Buddy Programme for newly-arrived UN Volunteers;

·      Promote or advise local groups in the use of online volunteering, or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.

Results/Expected Output:

·      Advocacy and outreach for UN system-wide development work supported

·      Well-coordinated development of published materials on UN work, in collaboration with agency focal points.

·      Updated and well maintained UN website, intranet, and social media, as well as UN System web-based knowledge management.

·      Knowledge building and management facilitated

·      A  final  statement  of  achievements  towards  volunteerism  for  development  during  the assignment, such as reporting on the activities participated in and capacities developed.

Qualifications/Requirements:

·      Relevant University degree, Advanced University degree (Masters) is preferable.

·      2 years of relevant experience at the national or international level in public relations, communications or advocacy will be an asset as well as previous experience with a multilateral or international organization.

·      Experience in the usage of computers and office software packages, good knowledge and experience in handling of web-based management systems.

·      Egyptian Nationality

·      At least 22 years of age.

·      Fluency in oral and written English and Arabic is essential

Email your Cover Letter and CV to: unvrecruitment@undp.org.

Please indicate in e-mail the UNV Assignment Job Title. Applications with no such indication in the subject line and incomplete applications will not be considered.

Deadline for applications: 14th of November, 2015.